1. How Your Goods Will Be Sent?
You don't need to be an expert to start importing from China.

Once you complete your order payment, we'll ship the goods out to you typically within 1 business day.
The goods are shipped to you directly from our CN or FBA warehouse and arrive in just a few days.
You receive the professionally and securely packed goods at your doorstep.
Successful Delivery is Guaranteed.

2. How Fast Can I Get My Products?
The time from when you pay, to the time when you receives the goods, is typically 4-8 days.
Order processing, warehouse picking and packing, and dispatch: same day or 1 business day for orders up to 50pcs.

Current delivery times for different express companies:

DHL, UPS, FedEx, and TNT: 2-5 days to deliver.
EMS: 4-6 days to deliver.
Air Mail: 3-10 days to deliver.

If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Click "contact" at the bottom of any homtool.com page.

3. How Are Goods Shipped To Me?
We'll ship your goods to you by air express courier.

The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS.
EMS and TNT are also available for certain countries.
Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.
Ship with your own courier: For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.
Air express courier:After dispatch from the Homtool warehouse in Shenzhen, China, the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.


Import & Customs:

Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Homtool will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.


Receiving Your Delivery

We guarantee your order will be delivered successfully.
Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.


4. How Much Does Shipping Cost?
All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.

The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!

All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.

If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.



5. Worldwide Shipping and Legality
We offer shipping worldwide to almost all locations on the planet.

Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

Speak to the Homtool Customer Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.


Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all.


We will not be responsible for any damage that may be caused by any damage or personal loss due to incorrect installation or use of our products.

Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.

If you are at all unsure about importing goods from us, start with Homtool. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured too.
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