Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to nesuniq@hotmail.com
Yes. nesuniq ptz cameras are shipped all over the world, but not for P.O. boxes.

The time from when you pay, to the time when you receives the goods, is typically 4-8 days.

Order processing, warehouse picking and packing, and dispatch: same day or 1 business day for orders.

Current delivery times for different express companies:
DHL, UPS, FedEx, and TNT: 2-5 days to deliver.
EMS: 4-6 days to deliver.
Air Mail: 3-10 days to deliver.
For the USA address buyer, second day delivery via FBA.

If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Click the website "contact us" page, we will reply within 12-hour.

Yes. PTZ cameras on backorder can still be ordered and processed through the Nesuniq website. Although we make every attempt to have all our watches available and ready to ship we do experience shortages due to demand. When you purchase a camera on backorder we will inform you of an estimated delivery date.
If it is still under the warranty, we will ship to you for free
If you want to buy the replacement parts, you can contact us online.
In the event that any "Unclaimed", "Refused", or "Return to Sender" package is shipped back to us due to, but not limited to:
  • failure to sign for it
  • not picking it up at the local post office
  • failure to pay for customs, duties, and taxes
  • refusal to accept the package
We will notify you upon receipt of the returned package and you may choose between:
  • reshipment of the package (additional shipping charge applies)
  • refund for the order (less any shipping, sizing fee, & customization fees)
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